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Right of withdrawal

The provisions in this Article only apply to customers that purchase items online from TheDrinks in their capacity as consumers.

 

The Customer has the right to withdraw from the contract, without providing any reason for doing so, within a period of 14 calendar days.

 

The withdrawal period shall expire 14 calendar days following the day on which the Customer, or his/her designated third party who is not the transport agent, physically takes receipt of the goods.

To exercise his/her right of withdrawal the Customer must inform TheDrinks of his/her decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing and sent by post or e-mail).

 

In order to comply with the withdrawal period the Customer must send his/her announcement related to exercising the right of withdrawal before the withdrawal period expires.

 

The Customer must promptly send back or hand over the goods, in any case no later than 14 calendar days following the day on which he/she informed TheDrinks of the decision to withdraw from the contract, to TheDrinks at: de Limburg Stirumlaan 13, 3040 Huldenberg.

 

The direct costs for sending back the goods shall be borne by the Customer.

If the returned product has diminished in value for whatever reason, Thedrinks reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from use of the goods by the Customer that goes beyond what is necessary to establish the nature, properties and operation of the goods.

 

Only items returned in their original packaging, along with all their accessories, user manuals and invoice or proof of purchase may be returned.

 

If the Customer withdraws from the contract, TheDrinks shall reimburse the Customer any payments received, including the standard delivery charge, within a maximum of 14 calendar days after TheDrinks has been informed of the Customer's decision to withdraw from the contract. In the case of sales agreements TheDrinks shall wait until all the goods have been returned before reimbursing the amount concerned excluding delivery costs, which are not reimbursed.

 

TheDrinks shall reimburse the Customer by bank transfer; no charges will be applied for the reimbursement.

 

The Customer may not exercise the right of withdrawal for:

 

  • • Goods supplied according to Customer specifications, or that are clearly intended for a specific person;
  • • Goods supplied that spoil quickly or that have a limited shelf life;
  • • Supplies of alcoholic drinks whose price was agreed when the sales agreement was concluded, but that can only be delivered after 30 days, and whose actual value depends on market fluctuations over which the company has no control;
  • • Opened bottles or packages.

 

APPENDIX 1: MODEL FORM FOR WITHDRAWAL

 

Dear Customer, you must complete and return this form only if you wish to withdraw.

 

To TheDrinks, the Limburg Stirumlaan 13, 3040 Huldenberg, hello@thedrinks.be:

 

I give notice that I withdraw our agreement relating to the sale of the following goods * / provision of the following service (*) :

 

Ordered on (*) / received on (*):

 

Name / Name of consumer :

Address of consumer :

 

Signature of consumer [only if this form is send on paper]:

Date:

 

(*) Delete as applicable.